Privacy Policy

Who We Are

Our website address is: https://ticketguardusa.com.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor's IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me," your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Specific Data Collection & Third-Party Disclosure (TicketGuard)

1. Collection of Sensitive Personal Information

Unlike a standard website, TicketGuard requires specific sensitive data to fulfill our Citation Protection Plan services. By subscribing, you explicitly consent to the collection and storage of:

• Identity Verification: Full Name, Date of Birth, and Driver's License Number.
• Vehicle Information: Vehicle Make, Model, Year, and License Plate Number.
• Insurance Information: Current Auto Insurance Carrier.

This data is used solely for the purpose of verifying plan eligibility, processing monthly subscriptions, and validating citation claims. We do not sell this sensitive personal data to third-party marketers.

2. Third-Party Data Processors

We utilize trusted third-party services to operate our business. Your data may be processed by the following providers:

• Stripe: We use Stripe for secure payment processing. Your credit card information is tokenized and processed directly by Stripe; it is not stored on TicketGuard servers.
• Google: We use Gmail to deliver transactional emails (receipts, account notifications, and welcome letters). Your name and email address are shared with this provider to ensure delivery.
• DigiSigner: For our Brand Influencers and Affiliate Partners, we use DigiSigner to execute and store legally binding digital agreements.
• Automattic (WooCommerce): We use WooCommerce to manage customer orders and subscriptions.

3. Affiliate Tracking Cookies

TicketGuard participates in an affiliate marketing program. We use tracking cookies to identify which Brand Influencer or Independent Partner referred you to our site. These cookies track the referral source for 30 days to ensure our partners are credited for their marketing efforts. These cookies do not store personal sensitive information.

4. Disclosure to Government Entities for Service Fulfillment

To fulfill the obligations of the Citation Protection Plan, TicketGuard is authorized to share specific personal and citation-related information with municipal courts, government agencies, and law enforcement entities. This disclosure is limited strictly to the information required to verify citation validity and process fine payments on your behalf. We do not share this data with government entities for any other purpose unless required by a subpoena or court order.